Privacy Policy

Who We Are

Jaw Relief Lab is a brand operated by Hello Hands LLC. Throughout this policy, "we," "us," and "our" refer to Hello Hands LLC.

• Legal entity: Hello Hands LLC
• Address: 1091 Lorimer St, Brooklyn, NY 11222
• Email: [email protected]

This policy explains what information we collect when you use our website or communicate with us, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

We collect information that you provide to us directly, including your name, email address, mobile phone number, billing information, and any details you submit through forms on this website. We also collect limited technical information automatically, such as browser type, device type, and pages visited.

It is your responsibility to ensure that the information you provide to us is complete and accurate.

How We Use Information Collected

We use the information collected from you to respond to your requests, deliver the programs, products, and services you have purchased, provide customer support, process payments, send you information about our products and services, document communications between you and us, and comply with applicable legal and regulatory requirements.

Cookies

Like many other commercial sites, our site uses standard technologies called "cookies" and clear GIFs to collect information about how our site is used. A cookie is a small data text file that a website stores on your device (if your web browser permits) and can later retrieve. Cookies help a website recognize a returning visitor and remember preferences set while browsing. A cookie cannot be read by a website other than the one that set it, cannot pass on a computer virus, and cannot capture personally identifiable information on its own. You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.

Advertising and Analytics

We advertise our products and services on third-party platforms, including Meta (Facebook and Instagram), and we use analytics tools to understand how this website is used. These tools rely on cookies, pixels, and similar technologies — including the Meta Pixel — which collect information about your interactions with our website, such as the pages you view, the links you click, and the actions you complete, together with technical details such as your browser, device type, and the general location derived from your IP address.

Where you have provided it to us, we may also share a hashed (irreversibly scrambled) version of your email address with these advertising platforms so that they can measure how our ads perform and show relevant ads to you or to people with similar interests. We do not share your mobile phone number with advertising platforms for these purposes.

Certain U.S. state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, may treat this advertising activity as a "sale" or "sharing" of personal information, even though we receive no money for it. You can opt out at any time by emailing [email protected] with the subject line "Do Not Sell or Share My Personal Information." You can also limit this activity through your browser's cookie settings, your device's advertising controls, the ad preference settings offered by platforms such as Meta, or by enabling a Global Privacy Control signal in a supported browser.

This section describes website browsing data only. It does not apply to text messaging opt-in data or consent. Mobile information collected through our SMS program is never shared with third parties or affiliates for marketing or promotional purposes, as described in the SMS Messaging and Mobile Data Privacy section below.

Access to Information Collected

Certain employees are provided with information about a website visitor in order to fulfill that user's requests and provide requested information about specific products. Our employees are instructed to use strict standards of care in handling personal information, and the use of such information is governed by our internal code of conduct. Employees who do not conform to our confidentiality rules are subject to disciplinary sanctions, which may include dismissal.

We do not sell your personal information in exchange for money; see "Advertising and Analytics" above for how certain state privacy laws treat our use of advertising platforms. We do not transmit personal information collected through this website to third parties, except to the service providers who help us operate our business (such as payment processors, email and SMS delivery providers, and customer support tools) or where required to complete a transaction you have requested, or where required by law.

SMS Messaging and Mobile Data Privacy

If you opt in to our SMS program, you agree to receive non-marketing text messages from Jaw Relief Lab (Hello Hands LLC) at the mobile number you provide. These include messages about your application, appointment confirmations and reminders, information about how to prepare for your consultation and what to bring, and replies from our customer service team. We do not send promotional or marketing text messages through this program.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency: you will receive up to 6 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP or email [email protected] for assistance. Consent to receive SMS messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

Data Security and Retention

We take the security and confidentiality of the personal information you disclose seriously, and we maintain administrative and technical safeguards intended to protect it. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide our services and to meet our legal obligations.

Your Choices

You may unsubscribe from marketing emails using the link in any email, and from SMS messages by replying STOP to any message. You may request access to, correction of, or deletion of the personal information we hold about you by emailing [email protected]. We will respond in accordance with applicable law.

Children's Privacy

This website is intended for adults aged eighteen (18) or older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of this website after changes are posted constitutes acceptance of those changes.

Jurisdiction

All matters relating to the use of this website shall be governed, construed, and enforced in accordance with the laws of the State of New York, United States, as those laws apply to contracts made and performed entirely within New York by persons domiciled therein. Your use of this website is deemed your consent to the jurisdiction of the state and federal courts located in New York.

Contact Us

If you have questions about this Privacy Policy or about personal information you have disclosed to us, contact Hello Hands LLC at [email protected] or by mail at 1091 Lorimer St, Brooklyn, NY 11222, and we will respond promptly.